Lawrence

  • Total activity 77
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 50

Articles

Recent activity by Lawrence Recent activity Votes
  • How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping within New Zealand (if ordering from the New Zealand website) on all purchases made on the website. You must be logged into yo...

  • Returns Policy

    We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packagin...

  • COVID-19 delay for deliveries

    Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to 5 business days for your tracking information to update once you ar...

  • How do I contact customer service?

    You can reach our friendly staff via our convenient Contact Form.  For more contact options please visit our Contact Us page. For urgent matters that require immediate attention, please call us on ...

  • How do I use a reward?

    Online:Log into your account online and redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use eith...

  • When will I be charged?

    Initially, your credit card will hold a pending authorization at the time of order submission however your card will not be fully charged until your order has shipped. Most orders ship within two d...

  • How do I take care of my wetsuit?

    DO’S - Enjoy every wave caught in this wetsuit. - After each surf, make sure you rinse your suit really well in clean fresh water. - Hang it up carefully to drip dry in the shade, excessive sun cau...

  • Is everything in store available online?

    If you have seen an item in-store but not online, chances are it has sold out online. We recommend you call the store that you originally saw the item and check it’s still in stock.

  • Where is my nearest store?

    Click here to enter more information to locate a store, closest to you. 

  • How do I unsubscribe from your emails?

    At the bottom of each email we send, there is a link that says, ‘unsubscribe from this list.’ Select this to unsubscribe. If you're having trouble, please contact our Customer Service team.